FAQ
A short link like mybestratings.com/r/[TOKEN]1 that opens the appropriate review destination.
Yes. Set preferred platforms in Settings. Contact support to request additional platforms to be added.
Yes. STOP, UNSUBSCRIBE, CANCEL, END, and QUIT are supported. We suppress further sends automatically.
We follow strong security practices and our platform prevents sending PHI in messages.
Use the message templates in the Request Reviews page. Our platform automatically handles compliance requirements and link formatting. “Reply STOP to unsubscribe.” Avoid emojis and excessive punctuation.
We prevent sending review requests to the same number again within 45 days by default to reduce fatigue. Clinics can customize this setting.
Clinic block lists stop messages to specific numbers for that clinic.
We mask links in previews for clarity, but actual messages include a short review link following our standard format.
Ratings below 4 are captured privately. We may require hCaptcha to reduce spam. View internal feedback on Track Reviews.
Links are cryptographically secure and typically expire ~72 hours after creation. After that, patients will see an expired link message.
Use the Schedule controls on the Request Reviews page. Pick a date, timezone, and hour. We prevent past scheduling and help avoid after‑hours delivery. Note: We cannot guarantee exact delivery times for scheduled messages.
21211 Invalid number: Confirm E.164 format like +12125551234.
21610 Opted out: Recipient replied STOP; remove from your list or ask them to reply START.
30007 Carrier violation: Avoid spammy text, multiple links, or excessive punctuation; keep message simple.
Contact our support team for assistance with platform setup, technical issues, or to request additional review platforms to be added to your account. Follow each platform’s policy and applicable laws.